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Privacy Policy


This Privacy Policy is designed to assist you with understanding how Vault Reciprocal Exchange, as managed by its attorney-in-fact, Vault Risk Management Services, LLC, and its affiliates (collectively, “Vault”, “we”, “us” or “our”) collect, use and disclose the personal information you provide us when accessing or using the Vault Website, By accessing or using our Website, or by submitting information on or through our Website, you signify your acceptance of this Privacy Policy and to our processing and use of your personal or other information in accordance with this Privacy Policy.



Any revisions to this Privacy Policy will be posted on the home page of our Website. It is your obligation to periodically visit our Website to review any changes that may be made to this Privacy Policy. Your continued use of the Vault Website constitutes your agreement to be bound by any such changes to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use our Website and your sole recourse is to not use our Website.



When you visit Vault’s website, you may provide us with, and we may collect, two types of information:

Personal information that you voluntarily disclose that is collected on an individual basis; and

Website use information collected on an aggregate basis as you and others browse our Website.



Visitors are not required to register to access the public pages of our Website. Personal information is collected only when voluntarily offered and solely for purposes that are clearly identified on our Website. Personal information means any information that is unique to you or could identify you, such as:

  • Name
  • Mailing address
  • E-mail address
  • Home and business phone number
  • Other personal information


In addition to providing the foregoing information, if you choose to correspond further with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.



Vault will only use personal information for purposes of: (i) fulfilling our legal or regulatory requirements; (ii) providing you with the information or services that you have requested; (iii) to help improve our Website, products or services; or (iv) any other purpose identified on our Website in accordance with applicable laws.

Vault will only allow access to your personal information collected on or through our Website to those with a need to know and for the purposes above. Vault will never sell or distribute your personal information outside our group of companies unless: (i) you expressly provide us with consent to do so; (ii) it is necessary to allow our affiliates, attorneys, adjusters, contractors, vendors or agents to provide services to us; (iii) in order to provide our products or services to you; (iv) it is necessary in order to allow third parties to provide marketing services on our behalf; or (v) we are required to disclose such information because of legal or regulatory requirements. Mobile numbers will not be shared or sold with third parties or affiliates for marketing or promotional use.

We retain any personal information collected by us on or through our Website for as long as is necessary for the purpose for which it was collected or for so long as permitted by law.



Similar to other commercial Websites, our Website utilizes a standard technology called “cookies” and Web server logs to collect information about how our Website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Website and the Websites visited just before and just after our Website. This information is collected on an anonymous, aggregate basis. None of this information is associated with you personally.

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. They are small pieces of data that are stored on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Website or use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page. Cookies should make your online experience easier and more personalized.

This information also helps us to design and arrange our Web pages in a user-friendly manner and to continually improve our Website to better meet the needs of our clients and prospective clients. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity.

Vault uses Google Analytics cookies and a session cookie as the sources for its Website usage data. For further information on how Google Analytics collects and uses data, see The session cookie only stores a temporary random value session ID number. You may opt-out of receiving cookies or delete any prior cookies by changing your specific internet browser settings. Otherwise, you agree to cookies being used by continuing to use our Website.



Although we take appropriate measures to protect the security of the information communicated through our Website, no computer security system is entirely foolproof and the Internet is not a secure medium. As a result, Vault does not assume any responsibility for the data you submit to us through the Internet and we cannot and do not guarantee that information communicated by you to us will be received or that it will not be altered before or after its transmission to us. You agree to not hold Vault liable for any loss or damage of any sort incurred as a result of any misappropriation, interception, modification, deletion, destruction or use of information provided through our Website.



This Website may contain links to other third-party websites that may collect personal information about you, including through cookies or other technologies. If you follow a link from this Website to another website, you will leave this Website and this Privacy Policy will not apply to your use of and activity on those other websites.



If you have any questions about this Privacy Policy, please contact us at or (646) 794-0653.